Nowadays when incivility has become as commonplace as Smartphones, good customer service – fed by the concept that the customer is always rights – is vanishing like landlines. That’s because we know that the customer isn’t always right, but a smart business owner knows how to handle difficult customer interactions. You need the customers and clients; they don’t need you. And if you are not delivering the service in a timely or efficient manner you will lose business to someone who will.
Whether it is responding to emails, returning phone calls, or face-to-face interactions promptness and professionalism are essential for retaining clients and growing your business. Here are some additional guidelines.[dropcap]G[/dropcap]et to know your customers or clients, then generate good service to retain them. [dropcap]O[/dropcap]ld fashioned good customer service is a vanishing amenity. Do your part to preserve it. [dropcap]O[/dropcap]ffer outstanding customer service by showing the customer that you care. [dropcap]D[/dropcap]ialogue with your customer to clearly determine the service expected and then deliver as promised. Think of this step as the 3 D’s: Dialogue. Determine. Deliver. [hr] [dropcap]C[/dropcap]ommon sense and courtesy go hand-in-hand toward generating good customer relations. [dropcap]U[/dropcap]nderstand and remember that service with a smile trumps a bad attitude. [dropcap]S[/dropcap]atisfaction comes from knowing that you have a satisfied customer or client. [dropcap]T[/dropcap]emperament and professionalism are essential for maintaining good customer relations. [dropcap]O[/dropcap]ffer excellent customer service and you will reap the benefits of customer loyalty. [dropcap]M[/dropcap]aintain and manage. Even if you believe that the customer is dead wrong, suck it up and resolve the problem. [dropcap]E[/dropcap]mpathize. If the customer or client is upset, tell him or her know that you understand the problem, apologize if necessary and then fix it. [dropcap]R[/dropcap]espond promptly to inquiries and complaints. Customers expect to have their requests responded to in a reasonable time frame. Prompt responsiveness can differentiate your business from your competitors. [hr] [dropcap]S[/dropcap]incerity is easily recognized. Show genuine concern as you provide good customer care. [dropcap]E[/dropcap]xceed the customer’s expectations by aiming to please and delivering as promised. [dropcap]R[/dropcap]eceive and respond to complaints promptly. Don’t ignore them. [dropcap]V[/dropcap]alue your customers. Show them and they will repay you with loyal patronage. [dropcap]I[/dropcap]mprove the service as you continue to improve your products. [dropcap]C[/dropcap]ustomers are king. You are one of many pawns trying to succeed in the business world. [dropcap]E[/dropcap]nhance customer relations by providing extraordinary service. Customers will not only remember the service your business provided; they’ll also remember how they were treated.