Tools that we find useful and which problems they solve for us.

Problem

1. Needed a method of communicating internally with a remote team.
2. Needed a method of categorizing conversations.
3. Needed integration with helpdesk tools.

Solution

Slack

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Problem

1. Needed a method of capturing and annotating screenshots.
2. Needed cloud storage so links could be shared with customers.
3. Needed a method of capturing screen recordings.

Solution

Jing

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Problem

1. Needed a method of capturing GIFs.

Solution

Gif Brewery

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Problem

1. Needed a trouble ticketing tool to recommend to our customers.

Solution

HelpScout

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Problem

1. Needed an easy method to manage to do tasks.
2. Needs to allow a remote team to collaborate.

Solution

Trello

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Problem

1. Needed an easy method to handle support intake.
2. Needs to be capable of handling conditional logic.
3. Needs to be able to easily integrate with other applications.

Solution

Gravity Forms