"It’s just not in your DNA to manage them both efficiently at the same time."

~ Chris, WordPress Product Portfolio Owner

You release your plugin for the world to see. Right away people start downloading your plugin and you are excited.

You start to receive support request from users that are having trouble using what you thought was a dead simple plugin. The support request are general “how do I do x” type of questions but they require your time. In fact, they require hours of your time every week and as the downloads increase so do the support request. You can’t spend the time you want on coding new features or working on other plugins because of the support request.

“It’s just not in your DNA to manage them both efficiently at the same time.”

Imagine if you had more time to develop and you didn’t have to provide your own support? What if you could send your finished plugin to someone else who would provide the support so that you could spend your time developing your plugin and never have to worry about providing all of the support yourself?

You can provide quality support by using Outsourced WordPress support for plugin developers. Then, use your time to add features and develop other plugins while support is provided for you.


What we do


Weekly reports with bug and new feature request sent to you.


Team of agents instead of an individual.


Support that scales as your user base grows.

Cost Effective

More cost effective than using developers.

White Label

Your users won’t know who we are.


WordPress experts not checklist readers.

What people think of us

WordPress Support as a Service is single-handedly the most vital component to WP E-Signature and ApproveMe.  It is because of Kyle’s team and their delicate attention to customer satisfaction that our refunds have decreased and our productivity as a company has skyrocketed.

Offloading my tier 1 support to wpSaaS has saved me a ton of time! This is the first thing every plugin or theme company should do. Wpsaas is has been excellent to work with!

Before outsourcing support to wpSaaS, I found myself getting constantly interrupted with support requests and not being able to focus on other important tasks. After hiring Kyle and team, I was able to take back control over my time and spend it on marketing and developing my plugins. As a result, revenues have increased and exceeded past performance.

The monthly reports with statistics and suggestions have also helped decrease the overall support load by in turn helping improve my plugin documentation. If you’re doing all your own support and find yourself unable to scale your business as a result, I highly recommend giving WPSaaS a shot.

I have time to add new features and focus on marketing now that I could not do before because I was swamped with support request.


Easy, simple, scale friendly pay as you go pricing.

Up to 180 Responses
Monthly Reports
30 Days
Up to 360 Responses
Monthly Reports
30 Days
Up to 540 Responses
Monthly Reports
30 Days
Contact Us
More than 540 Responses
Monthly Reports
Bug and New release testing

Dedicated Support Resource
Contact Us
Unlimited Responses.
Research CSS, code, competitors, or other things that cost you time.
Dev Ops - Testing your product prior to new releases.
Documentation - Develop and create documentation for your product.
A resource that can support your non-WordPress SaaS product.

Frequently Asked Questions

What is a response?

Your customer asks a question, we respond. That counts as one response.

What ticketing system do you use? Can you use my current ticket system?

Although we really like HelpScout, we will also use your ZenDesk ticketing system. Other ticketing systems are not guaranteed to be a good fit for us but we will assess on a case by case basis.

Would you also handle refunds for me?

Yes. Our team is trained in handling billing matters such as account verification and issuing refunds. We are really familiar with Easy Digital Downloads but we would be willing to assess other systems on a case by case basis.

Do you support non WordPress products?

Yes. We do provide the same type of support for non WordPress plugin products on a case by case basis. Reach us to discuss.

What if I do not use all of my responses in a month? Do they rollover?

No. Monthly allotted replies are only good for a single month and do not rollover.

Outsourcing is scary – Will you take care of customers the way that I would?

We are a professional service provider led by a founder with years of experience in the customer service space. That said, this service is not for every company. Our on-boarding interview process helps us determine if we are the right company for you. It is completely possible that we are not in some cases.

We use FreshDesk, does your company support it?

HelpScout is our preferred HelpDesk tool of choice and has been for some time. We have also supported ZenDesk. We are always open to customers requirements and as such would consider an arrangement that includes using FreshDesk or other support tools.