WordPress Support as a Service

Spend more of your time scaling your WordPress business, instead of providing support.

wpSaaS has closed it's doors.

We closed our doors in 2019. Turns out it IS possible to build a productized, affordable, trustworthy, and efficient support experience for WordPress business owners.

The challenge has been the underlying business model that would enable such a service to grow at scale.

While there are many important complexities, it really boils down to the core economics of what it costs to deliver this and realistic customer expectations for an end-to-end experience.

Lessons Learned

Team on Demand

You get all of the benefits of a customer service team instead of trying to do it all as an individual.

Scalable

A support solution that scales as your user base grows.

Expertise

Trained WordPress professionals that are familiar with the quirks of the plugin and theme ecosystem. Not checklist readers.

Reporting

Regular reports sent to you so that you stay engaged with your customers' support experience.

White Label

We are your team. We use your name, email addresses, and platforms. Your users won’t know who we are.

Cost Effective

Hiring customer support specialist is much more cost effective than using developers.

Get a Qoute

A few tools that we've mastered

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What people are saying

WordPress Support as a Service is single-handedly the most vital component to WP E-Signature and approveme.com. It is because of the wpSaaS team and their delicate attention to customer satisfaction that our refunds have decreased and our productivity as a company has skyrocketed.

Kevin Grey
Founder of ApproveMe
http://approveme.com

Offloading my tier 1 support to wpSaaS has saved me a ton of time! This is the first thing every plugin or theme company should do. wpSaaS is has been excellent to work with!

John Turner
Founder of SeedProd
http://seedprod.com

Before outsourcing support to wpSaaS, I found myself getting constantly interrupted with support requests and not being able to focus on other important tasks.

After hiring wpSaaS, I was able to take back control over my time and spend it on marketing and developing my plugins. As a result, revenues have increased and exceeded past performance.

The monthly reports with statistics and suggestions have also helped decrease the overall support load by in turn helping improve my plugin documentation. If you’re doing all your own support and find yourself unable to scale your business as a result, I highly recommend giving wpSaaS a shot.

Phil Derksen
Founder of wp Simple Pay Pro
http://wpsimplepay.com