Technical support tiers support explained

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Objective: To share basic information about technical support tiers. Audience: Anyone interested in information that can be used when structuring their support tiers or just interested. All organizations provide support in a manner that works for them. There are many different variables to consider when structuring a support organization. Those are outside the scope of article but we would like…

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wpSaaS Support Kit: Sysinfo is a useful plugin

One of the more efficient first steps when troubleshooting an issue is to identify what your end users setup looks like. What we mean by that is you want to know if the web hosting environment where the WordPress site has been installed, meets the minimum system requirements for running your plugin. If it does not and…

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