We are looking for a champion that possesses the following skills:

• Oversees and manages a team of support agents
• Reviews support conversations for quality, then mentors or advises support agents
• Enjoys helping people use technical products and services
• Reads and writes English well
• Must be able to make decisions in absence of management
• Effective Technical troubleshooter
• Understands how to use tools of the digital workforce such as email, chat, and search
• No need to be a WordPress expert but you should understand how to setup and configure WordPress.

If you think you are the person for this role. Tell us why in one sentence using the form below.