Everything that you need to support your customers

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Support for your WordPress Theme or Plugin

We will provide customer service and support to your customers for your WordPress theme or plugin.

Team on Demand

You get all of the benefits of a customer service team instead of trying to do it all as an individual.

White Label

We are your team. We use your name, email addresses, and platforms. Your users won’t know who we are.

Reporting

We are your team. We use your name, email addresses, and platforms. Your users won’t know who we are.

Expertise

Trained WordPress professionals that are familiar with the quirks of the plugin and theme ecosystem. Not checklist readers.

Scalable

A support solution that scales as your user base grows.

 

Cost Effective

A support solution that scales as your user base grows.

Dev Ops Services

Your plugin does not work with this plugin or that theme - can you fix that? Does this sound familiar? It should because it is a common request in the WordPress ecosystem. It is important, however, it can be very time-consuming.

We provide development operations services so that you or your developers can focus on making the product better in order to increase sales and grow the business.

Scenario Replication

We can test all types of scenarios with your plugin and combinations of other themes and plugins so that you can decide where to focus your development and marketing efforts.

Release Testing

We run everything from smoke test to detailed test cases depending upon your needs prior to the next release in order to reduce the chance of introducing new bugs.

Documentation

As a business owner, founders, and developers often struggle to find for time to create comprehensive and clear documentation. Including but not limited to knowledgebase articles, white papers, guides, training material, or user manuals.

We create documentation for you.

Knowledgebase Documentation

Documentation that is written specifically for your end users purposes such as quick start guides to help with the onboarding of new customers. And how-to guides for using the product.

Internal Documentation

Documentation that is written specifically for internal team member purposes.

Training

We will train you or your staff on popular helpdesk tools like ZenDesk and HelpScout and many others.

HelpDesk Ticket Analysis

We will analyze your existing ticket history and point out trends and process improvements that will increase your revenue, improve your product by identifying new features and increase customer satisfaction.

Support for your Software as a Service - SaaS

We will provide support to your customers for your software application. Visit our SaaS support service at reSolve.

Relieve yourself of the burden of wearing the support hat today

Drop us a line today for a free quote!

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