Posts by Kyle M. Brown

Hooked On Products Interview

Interviewed on the Hooked on Products Podcast with Phil and John where we discussed Customer Support for WordPress. Listen at the Hookeonproductspodcast.com or click here: Read the transcript https://www.hookedonproductspodcast.com/podcast/11-streamlining-product-support-kyle-brown/

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wpSaaS on the Productized Podcast

Interviewed on the Productized Podcast with Brian Casel where we discussed Customer Support for WordPress. Listen at Productizedpodcast.com or click below: Read the transcript here: http://productizepodcast.com/21-productizing-customer-support-w-kyle-brown-wpsaas-net/

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Speaking at WordCamp Ottawa, Canada

Honored to have been invited to speak at WordCamp Ottawa July 20, 21-23, 2017 about customer support. Along with many other talented speakers in the WordPress community. You can get tickets @ https://2017.dc.wordcamp.org/tickets/     Just a reminder that tix https://t.co/RTbcYwJaYa are available and our sched is up https://t.co/GVUupMuwXB for #wcott #myottawa #yow #ottawa —…

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Speaking at the Inaugural WordCamp Washington DC

Honored to have been invited to speak at the Inaugural WordCamp DC July 14-16, 2017 about customer support. Along with many other talented speakers in the WordPress community.     Part 2: Double the fun! Meet our second group of speakers: https://t.co/HYbcs9di0l. Speakers, leave your Twitter handles below. #WCDC pic.twitter.com/GXZBdBoRhz — WordCamp DC (@wordcampdc) June…

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WordPress Meetup Washington DC

Honored to have been invited to speak at Chief Agency – WordPress DC Meetup – February 2017 about customer support. Great talking to the diverse group of attendees. Freelancers, bloggers, agencies and business owners. February WordPress Meetup Tuesday, Feb 21, 2017, 6:30 PM CHIEF1800 Massachusetts Ave NW, 2nd Floor Washington, DC 116 WP Enthusiasts Went…

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Don’t leave your customers hanging while you debug

workaround

Has your team ever found a bug or had one reported by your customers? If you are in the software business then you likely answered “yes.” So you direct the team to resolve the bug – while also performing other tasks which they were already working on. This alone has cost your team time. Your…

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Why WordPress plugin and theme updates are important

One of you customers contacts you and says, “your product is great but it just stopped working for no reason after 6 months of working flawlessly. Please fix it as soon as possible, it is costing me money.” 1. You – I will certainly be happy to get this resolved for you, please tell me…

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Technical support tiers support explained

support

Objective: To share basic information about technical support tiers. Audience: Anyone interested in information that can be used when structuring their support tiers or just interested. All organizations provide support in a manner that works for them. There are many different variables to consider when structuring a support organization. Those are outside the scope of article but we would like…

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