WordPress Support as a Service

Spend more of your time scaling your WordPress business, instead of providing support.

wpSaaS has closed it's doors.

We closed our doors in 2019. Turns out it IS possible to build a productized, affordable, trustworthy, and efficient support experience for WordPress business owners.

The challenge has been the underlying business model that would enable such a service to grow at scale.

While there are many important complexities, it really boils down to the core economics of what it costs to deliver this and realistic customer expectations for an end-to-end experience.

Team on Demand

You get all of the benefits of a customer service team instead of trying to do it all as an individual.



A support solution that scales as your user base grows.


Trained WordPress professionals that are familiar with the quirks of the plugin and theme ecosystem. Not checklist readers.


Regular reports sent to you so that you stay engaged with your customers' support experience.

White Label

We are your team. We use your name, email addresses, and platforms. Your users won’t know who we are.

Cost Effective

Hiring customer support specialist is much more cost effective than using developers.

A few tools that we've mastered


What people are saying

WordPress Support as a Service is single-handedly the most vital component to WP E-Signature and approveme.com.  It is because of the wpSaaS team and their delicate attention to customer satisfaction that our refunds have decreased and our productivity as a company has skyrocketed.

Kevin Grey
Founder of ApproveMe

Offloading my tier 1 support to wpSaaS has saved me a ton of time! This is the first thing every plugin or theme company should do. wpSaaS is has been excellent to work with!

John Turner
Founder of SeedProd

Before outsourcing support to wpSaaS, I found myself getting constantly interrupted with support requests and not being able to focus on other important tasks.

After hiring wpSaaS, I was able to take back control over my time and spend it on marketing and developing my plugins. As a result, revenues have increased and exceeded past performance.

The monthly reports with statistics and suggestions have also helped decrease the overall support load by in turn helping improve my plugin documentation. If you’re doing all your own support and find yourself unable to scale your business as a result, I highly recommend giving wpSaaS a shot.

Phil Derksen
Founder of wp Simple Pay Pro

Insights and Resources

Good Customer Service

Someone once said, “Your customer doesn’t care how much you know until they know how…

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Save time and money by tagging your support request (Updated 2019)

It’s the end of the week and you are reviewing your support request in your…

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wpSaaS Support Kit: Sysinfo is a useful plugin

One of the more efficient first steps when troubleshooting an issue is to identify what your…

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Relieve yourself of the burden of wearing the support hat today

Drop us a line today for a free quote!


Easy, simple, scale friendly pay as you go pricing.


$599 per Month
  • Up to 180 Responses
  • Monthly Reports
  • 30 Day Term


$999 per Month
  • Up to 360 Responses
  • Monthly Reports
  • 30 Day Term


$1399 per Month
  • Up to 540 Responses
  • Monthly Reports
  • 30 Day Term


Contact Us
  • More than 540 Responses
  • Custom Reports
  • 3 Month Term
  • Documentation Development
  • Scenario and defect testing