WordPress Support as a Service

Spend more of your time scaling your WordPress business, instead of providing support.

Team on Demand

You get all of the benefits of a customer service team instead of trying to do it all as an individual.

 

Scalable

A support solution that scales as your user base grows.

Expertise

Trained WordPress professionals that are familiar with the quirks of the plugin and theme ecosystem. Not checklist readers.

Reporting

Regular reports sent to you so that you stay engaged with your customers' support experience.

White Label

We are your team. We use your name, email addresses, and platforms. Your users won’t know who we are.

Cost Effective

Hiring customer support specialist is much more cost effective than using developers.

A few tools that we've mastered

freshdesk-6f1c15b7fbbcd591db8604b693f2ab693199d7e07364acc5d394c94b9f21b26c
helpscout-708e8840a5d95d9f425cce22924483b92478b68c7bab93b4c737d13efc2cf4ec
intercom-2822ea8add098518848074afb19b1ba7662d09125d302cf4dd1e8647991801b3
groove-d421d551913f580e891b2c69bbc3549b99344e37698253ada854eee1259609aa
ticksy-0ea30b51dbe845ca4d7add835f116a7a4b67300ada3cf7f8a1f28b7b3550ffea

What people are saying

WordPress Support as a Service is single-handedly the most vital component to WP E-Signature and approveme.com.  It is because of the wpSaaS team and their delicate attention to customer satisfaction that our refunds have decreased and our productivity as a company has skyrocketed.

Kevin Grey
Founder of ApproveMe
http://approveme.com

Offloading my tier 1 support to wpSaaS has saved me a ton of time! This is the first thing every plugin or theme company should do. wpSaaS is has been excellent to work with!

John Turner
Founder of SeedProd
http://seedprod.com

Before outsourcing support to wpSaaS, I found myself getting constantly interrupted with support requests and not being able to focus on other important tasks.

After hiring wpSaaS, I was able to take back control over my time and spend it on marketing and developing my plugins. As a result, revenues have increased and exceeded past performance.

The monthly reports with statistics and suggestions have also helped decrease the overall support load by in turn helping improve my plugin documentation. If you’re doing all your own support and find yourself unable to scale your business as a result, I highly recommend giving wpSaaS a shot.

Phil Derksen
Founder of wp Simple Pay Pro
http://wpsimplepay.com

Insights and Resources

Good Customer Service

Someone once said, “Your customer doesn’t care how much you know until they know how…

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Save time and money by tagging your support request

It’s the end of the week and you are reviewing your support request in your…

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wpSaaS Support Kit: Sysinfo is a useful plugin

One of the more efficient first steps when troubleshooting an issue is to identify what your…

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Fluid in these languages

wpSaaS-Tool-Stack

Relieve yourself of the burden of wearing the support hat today

Drop us a line today for a free quote!

Pricing

Easy, simple, scale friendly pay as you go pricing.

Starter

$399 per Month
  • Up to 180 Responses
  • Monthly Reports
  • 30 Day Term

Pro

$799 per Month
  • Up to 360 Responses
  • Monthly Reports
  • 30 Day Term

Business

$1199 per Month
  • Up to 540 Responses
  • Monthly Reports
  • 30 Day Term

Enterprise

Contact Us
  • More than 540 Responses
  • Custom Reports
  • 3 Month Term
  • Documentation Development
  • Scenario and defect testing

FAQ