blog

Good Customer Service
Someone once said, “Your customer doesn’t care how much you know until they know how much you care.” That sums
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Save time and money by tagging your support request
It’s the end of the week and you are reviewing your support request in your help desk ticketing system and
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wpsaas-support-tools
wpSaaS Support Kit: Sysinfo is a useful plugin
One of the more efficient first steps when troubleshooting an issue is to identify what your end users setup looks like. What
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3 reasons why you should document status during a crisis
NOTE: This was originally published by our friends over at wpDocs.co and we thought you might find value in it. The
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support
Technical support tiers support explained
Objective: To share basic information about technical support tiers. Audience: Anyone interested in information that can be used when structuring their support tiers or just
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Why WordPress plugin and theme updates are important
One of you customers contacts you and says, “your product is great but it just stopped working for no reason
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How to install and activate a WordPress plugin
Hello. Today I’m going to show you how to install and activate a plugin for use on your WordPress site.
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How to install and activate a WordPress theme
Hello. Today I’m going to show you how to install and active a theme in your WordPress site. 1. Hover
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How to add an image to a WordPress post
Hello. Today I’m going to show you how to add an image to a WordPress post. 1. While in the
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How to embed video to a WordPress post
Hello. Today I’m going to show you how to embed video into a WordPress post. 1. Find a video sharing
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How to add a menu to your WordPress site
Hello. Today I’m going to show you how to add a menu to your WordPress site. 1. In the left
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How to schedule a WordPress post
Hello. Today I’m going to show you how to schedule a WordPress post. 1. Next to “Publish Immediately” click “Edit”.
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How to add a new WordPress user
Hello. Today I’m going to show you how to add a new user account to your WordPress site. 1. In
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workaround
Don’t leave your customers hanging while you debug
Has your team ever found a bug or had one reported by your customers? If you are in the software
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